Privacy statement

Complete service

Privacy is important to us. We take the protection of your personal data very seriously. In our privacy policy below we set out which data we collect, the purposes for collecting it, as well as how we process and use this data:

1) Collection, processing and use of personal data

You may browse our website without submitting any personal details. In this case, we only save non-personal access data, such as the name of your internet service provider, the previous web page you were on before visiting us, the name of any data accessed and the date it was accessed.

This data is analysed purely for the purposes of improving our website experience and cannot be used to retrieve personal data. Your personal details will only be collected if you freely supply them during your visit to our website.

When collecting your data, we observe relevant data protection legislation, in particular the provisions of Germany’s Telemedia Act and the Federal Data Protection Act.

Your personal data will only be used and processed for advertising and market research purposes if you have given your express consent. If the notice of consent contains a provision allowing your personal data to be passed on to third parties, your personal details could be disclosed as stated. Otherwise, your personal data will not be disclosed.

2) Disclosure of personal data

If you engage us to perform services or deliver goods, your personal data will be used, without the need for your express consent, only to the extent that is necessary in order to allow for the contract to be performed.

This may include, in particular, the disclosure of your data to a delivery company, an Affiliate, or credit agency or other service provider required for the delivery of the service or performance of the contract.

To process payments, we may pass on your payment details to our bank. Our Affiliates can also view the payment details.

3) Use of cookies

In order improve our website and enable the use of certain functions, we use so-called “cookies” on some of our web pages. Cookies are small text files which are stored on your computer. After you have finished your session and closed your browser many of the text files are deleted (“session cookies”). So-called “persistent cookies” are not deleted at the end of your session but remain stored on your company and allow us to recognise you when you next visit our website. Our partner computer are not permitted to collect, process or use personal data stored in the form of cookies on our website. You can prevent cookies being saved on your computer by changing your browser settings. This may result in some of our website’s functions being restricted. You can find more on changing your browser settings in the help section of our website under "Cookies and Cache"

4) Google Analytics

This website uses Google Analytics, a web analysis service operated by Google Inc. (“Google”). Google analytics uses cookies (text files) which are stored on your computer and which allow for analysis of your visit to be conducted. Information concerning your visit produced through cookies (including your IP address) will be transferred to and stored on a server in the USA operated by Google. Google will use this information to analyse your use of the website, to produce a report on website usage for the operator of the website and to perform additional services in relation to website and Internet usage. Google may also transfer this information to third parties either where this is required by law or where third parties are contracted by Google to process data. Google will not allow your IP address to be linked with other data held by Google. You can prevent cookies being installed on your computer by changing your browser settings; however we would advise you, that if you choose to do this, you may not be able to use all of the functions on our website to their fullest extent.

By using this website you are deemed to have agreed to the processing of data collected about you by Google in the manner described above and for the purpose as stated above.

You can, at any time, object to your data been collected and processed. Your objection will take effect for the future use of your data. Please note that in light of the current discussion surrounding the use of analysis tools which analyse full IP addresses, our website uses the Google Analytics ad-on “_anonymizeIp()” and therefore processes only shortened IP address, thus avoiding the possibility of our users being directly identified.

5) CAD Service

You can access our CAD service by following the link path: “Service”, “CAD Service”, “click here”, or when viewing product-specific information. To use this service you must complete the registration form provided (fields marked with an asterisk “*” are compulsory). By completing this form you consent to the data entered by you and messages received from you being stored and used for internal purposes. This information shall not be disclosed to any third party. The use of the CAD service is only available to registered users.

After successful submission of all necessary data, you may use our CAD service.

6) Embedded social media and plug-ins

You will find links to the social networks Facebook, Google+ and Twitter on our website. In relation to these links, the following privacy notices apply:

6.1 Facebook
Our website contains links to the external social network, “Facebook”. This external social network is exclusively operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304 USA (Facebook). The links are made clearly visible on our website through the use of the Facebook logo or through the add-on “like” button (Facebook plug-ins are not in use).

If you click these links, Facebook plug-ins will be activated and your browser will establish a direct link with Facebook’s servers.

If you click the links on our website whilst you are signed into your personal Facebook user account, information concerning the fact that you have visited our website will be passed on to Facebook. Facebook can assign your visit to our website to your user account.

This information will be transferred to and stored by Facebook. To prevent this, you must log out of your Facebook account before clicking on the link.

The functions attached to the Facebook links, in particular the transfer of information and user data are not automatically activated by visiting our website, but are only activated upon clicking the relevant link.

For more information on the purpose and scope of data collection, the processing and use of your data, your rights, how to change the settings and how to prevent data being collected in order to protect your privacy, please refer to Facebook’s privacy policy (http://de-de.facebook.com/privacy/explanation.php).

6.2 Google+
Our website contains links to the external social network “Google+”. This external social network is exclusively operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google). The links are made clearly visible on our website through the use of the Google+ logo or through the add-on “+ 1”.

If you click these links, Google plug-ins will be activated and your browser will establish a direct link with Google’s servers.

If you click the links on our website whilst you are signed into your personal Google+ user account, information concerning the fact that you have visited our website will be passed on to Google. Google can assign your visit to our website to your user account.

This information will be transferred to and stored by Google. To prevent this, you must log out of your Google+ account before clicking on the link.

The functions attached to the Google links, in particular the transfer of information and user data are not automatically activated by visiting our website, but are only activated upon clicking the relevant link.

For more information on the purpose and scope of data collection, the processing and use of your data, your rights, how to change the settings and how to prevent data being collected in order to protect your privacy, please refer to Google+’s privacy policy (http://www.google.com/intl/de/+/policy/+1button.html).

6.3 Twitter
Our website contains links to the external social network “Twitter”. This external social network is exclusively operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (Twitter). The links are made clearly visible on our website through the use of the Twitter logo or through the so-called “Tweet” button.

If you click these links, Twitter plug-ins will be activated and your browser will establish a direct link with Twitter’s servers.

If you click the links on our website whilst you are signed into your personal Twitter user account, information concerning the fact that you have visited our website will be passed on to Twitter. Twitter can assign your visit to our website to your user account.

This information will be transferred to and stored by Twitter. To prevent this, you must log out of your Twitter account before clicking on the link.

The functions attached to the Twitter links, in particular the transfer of information and user data are not automatically activated by visiting our website, but are only activated upon clicking the relevant link.

For more information on the purpose and scope of data collection, the processing and use of your data, your rights, how to change the settings and how to prevent data being collected in order to protect your privacy, please refer to Twitter’s privacy policy (http://twitter.com/about/resources/tweetbutton).

6.4 Youtube
Our website contains links to the external Internet platform “Youtube”. This Internet service is exclusively operated by Youtube LLC which has its headquarters in 901 Cherry Avenue, San Bruno, CA 94066, USA (Youtube). The links are made clearly visible on our website through the use of the Youtube logo or through the terms “Youtube” or “YT”.

If you click these links, Youtube plug-ins will be activated and your browser will establish a direct link with Youtube’s servers.

If you click the links on our website whilst you are signed into your personal Youtube user account, information concerning the fact that you have visited our website will be passed on to Youtube. Youtube can assign your visit to our website to your user account.

This information will be transferred to and stored by Youtube. To prevent this, you must log out of your Youtube account before clicking on the link.

The functions attached to the Youtube links, in particular the transfer of information and user data are not automatically activated by visiting our website, but are only activated upon clicking the relevant link.

For more information on the purpose and scope of data collection, the processing and use of your data, your rights, how to change the settings and how to prevent data being collected in order to protect your privacy, please refer to Youtube’s privacy policy (http://www.youtube.com/t/privacy_at_youtube).

7) Newsletter

You may register to receive our newsletter. To do so, you must provide us with an e-mail address or agree when requesting the newsletter that we may use your e-mail address to send it to you. You may voluntarily provide any additional information which serves to optimise the newsletter for you. We will only use your e-mail address to send you our newsletter for internal advertising purposes. You can cancel receipt of the newsletter at any time. To do so, please use the relevant link which can be found in the newsletter.

8) Registration

You can register for our services by clicking the “Register“ button or when placing an order. By registering you consent to your personal data (e.g. address) and your user data (e.g. password) being stored. You also agree by submitting your data, that we can verify their accuracy. When purchasing goods in the future or using the CAD service you can sign in using your e-mail address and password and place orders without having to enter your personal data again. You can withdraw your consent, with effect for the future, at any time. To do so, please refer to our data protection contact named at paragraph 12 below.

9) Data security

We protect our website and other systems through the use of technical and organisational measures against loss, destruction, access, modification or dissemination of your data by unauthorised persons. Despite regular inspections, it is not possible to protect against all risks.

10) Disclosure

You have a right to freely receive information concerning the data stored about you, and where applicable, a right to have the data corrected, blocked or deleted.